Shipping and Returns
Shipping of your order
All orders placed before 3:00 pm are prepared and delivered to the carrier the same day. When an order is validated between 3:00 pm and 4:00 pm we do our best to prepare and deliver your order to our carrier within the day.
In all cases, orders are prepared and shipped within a maximum of 24 hours (except weekends and holidays).
The transport of your package
The standard shipping method is the SO Colissimo "My merchant" with delivery to the SO Colissimo partner merchant nearest you. Whichever shipment choice you make, we will provide you with a link and a parcel number so that you can track your package online.
Shipping fees include handling and packing fees as well as postage costs. They can contain a fixed part and a variable part according to the price or the weight of your order. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.
All our packages are oversized and protected.
We offer delivery solutions in over 70 countries. You want to know the shipping costs to a specific destination? Please refer to the table at the bottom of the page, we list most of the countries we can ship to. If you do not find the information, please contact us so that we can provide you with more information.