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Where is my parcel? Track your order, step by step
Your order has shipped and you want to know where it is? You can track your parcel in real time — with or without an account. The quickest way: the tracking link in your shipping email. Otherwise, everything is available from your account or from the Guest order tracking page, using your order reference and email.
The essentials
As soon as your order leaves our workshop, you receive an email “Your order has been shipped” with the carrier, the tracking number and a button to track the parcel. You can find the same information at any time: signed in, under “Order history and details”; without an account, on the “Guest order tracking” page, by entering your order reference and the email used for the purchase.
Three ways to know where your parcel is
The fastest is still the shipping email. Depending on whether you have an account or not, two other routes lead to the same tracking.
Route1
The quickest: your shipping email
When your order leaves, we send you an email “Your order has been shipped”. It contains the carrier’s name (Colissimo, Mondial Relay, Chronopost…), your tracking number and a tracking button that opens tracking directly with the carrier. Tracking becomes active a few hours after dispatch, once the parcel has been collected.
Tip: remember to check your spam folder if you can’t find the email.Route2
With an account: “Order history and details”
Sign in, then open My account → Order history and details. Click the relevant order: you’ll see the status, the carrier and the tracking number, with the link to track the parcel. You also get the full history: validated, prepared, shipped, delivered.
Shortcut: the tracking button in the shipping email leads to the same place.Route3
Without an account: the “Guest order tracking” page
Ordered without creating an account? Go to the Guest order tracking page (link in the site footer), then enter your order reference (it appears in your confirmation email) and the email address used for the purchase. You then get access to your order details and its tracking.
Good to know: you need both pieces of information, reference and email, to display the order.
▲ Tracking not moving?
Tracking frozen for a day or two is often normal
A parcel isn’t scanned at every step: tracking can stay still for a while without anything being wrong. If nothing moves beyond 48 working hours, or if tracking reports a problem: first check the information on the carrier’s website; for a pickup point, check the delivery notice and the pickup address; if in doubt, contact us with your order number — we’ll open an enquiry with the carrier.
With an account or without: where to go?
You have an account
Your order history
Sign in, then “Order history and details”. All your orders are gathered there, with status, carrier and tracking number. Handy for finding your past purchases and invoices too.
You have no account
Guest order tracking
Order reference + email are enough to track your parcel, with no password. You can even choose a password there to turn your guest order into a real customer account.
Common misconception
✕ False
“Without a customer account, I can’t track my parcel.”
False: even with a guest order, you can track your parcel. The “Guest order tracking” page simply asks for your order reference and the email used — and the tracking button in the shipping email works in every case. Creating an account is never required to know where your parcel is.
The takeaway
If you remember just one thing
Keep your shipping email handy.
It’s the shortest path to your tracking: one click on its button and you see where your parcel is. Otherwise, note your order reference: together with the email used, it opens guest tracking in seconds. And if tracking seems stuck for more than two working days, contact us — we’ll take care of the rest.
Track now
Ready to locate your parcel?
Signed in, open your order history; without an account, use guest tracking with your reference and email. A question about your delivery? Send us your order number and we’ll take care of the rest.
Order tracking: your questions
Where do I find my tracking number?
In the “Your order has been shipped” email: it contains the carrier, the tracking number and a tracking button. You can also find it in the order details, from your account or from the “Guest order tracking” page.
I have no account: how do I track my order?
Use the “Guest order tracking” page (link in the footer). Enter your order reference (in the confirmation email) and the email address used for the purchase to access tracking.
My tracking hasn’t moved since yesterday, is that normal?
Often yes: a parcel isn’t scanned at every step and tracking can stay frozen for a day or two. If nothing moves beyond 48 working hours, or if a problem is reported, contact us with your order number.
When does my tracking become active?
A few hours after dispatch, once the carrier has collected and registered the parcel. Before that, the number exists but may show no step yet.
My parcel is going to a pickup point: how do I know it has arrived?
Tracking shows “available at pickup point” and the carrier usually sends a notice. Check the pickup address and opening hours in the tracking, and bring photo ID for collection.
Tracking says “delivered” but I received nothing?
Check with your neighbours and the places where the carrier sometimes leaves parcels, then the address shown in the tracking. If the parcel is still missing, contact us with your order number: we’ll open an enquiry with the carrier.
Place du Mac guide — your parcel tracking is available via the button in the shipping email, from “Order history and details” if you have an account, or via “Guest order tracking” (order reference + email) without an account. Delivery times and tracking display depend on the chosen carrier. Apple, Mac and MacBook are trademarks of Apple Inc.; Place du Mac is an independent seller and repairer, not affiliated with Apple Inc.
