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Guide · Invoicing
Getting your invoice: a step-by-step guide
Need your invoice for your bookkeeping or an expense claim? At Place du Mac it's available online at any time — with or without a customer account. Here's exactly where to find it, screen by screen.
Good to know before you start
- Your invoice is generated as soon as your order is paid. You also receive it as a link in your payment confirmation and shipping emails.
- It stays available for good: you can download it again whenever you like, even months later.
- It's a PDF in your name (or with your company name and VAT number if you entered them at checkout).
Choose your situation
Case A
I have a customer account
You were logged in when you ordered, or you've created an account since.
Case B
I ordered without an account
You checked out "as a guest". No need to create an account: it all starts from a link sent by email.
Case A — With a customer account
Log in, open My account, then the "Order history and details" section in the left-hand menu.
You'll see the list of your orders. On the relevant row, in the Invoice column, click the PDF link to download it. You can also click Details to open the order and find the same link.
Case B — Without a customer account (guest order)
No account creation needed. Two ways to get your invoice:
The easiest: the button in your email
- Open the payment confirmation or shipping email for your order.
- Click the "Download my invoice" button. This link is secure and specific to your order — it opens the PDF directly, with no password.
Another way: the "Order tracking" page
No longer have the email? Go to the Guest order tracking page, enter your order reference and the email used for the purchase, then click Send. Your order page opens: there you'll find the link to download the invoice.
Prefer an account? You can choose a password at any time and turn your guest order into a customer account — all your orders (and their invoices) will then be grouped in one place.
Frequently asked questions
I can't find my invoice, what should I do?
First check your payment confirmation and shipping emails (don't forget the spam folder): the "Download my invoice" button is there. Otherwise, use the Guest order tracking page with your reference + the order email, or your customer account if you have one.
The invoice isn't available yet
The invoice is generated once the order is paid. If your payment has just been validated, wait a few minutes and try again. For a pending payment (a bank transfer, for example), the invoice appears as soon as the payment is received.
Can I get an invoice with my intra-EU VAT number?
Yes. Enter your company name and VAT number in the billing address at the time of ordering: they will appear on the invoice. For an order already placed, get in touch with us.
The link in my email asks for a password
The "Download my invoice" link never asks for a password: it's secured by a key specific to your order. If a login page appears, the link was truncated when copied — click the button directly from the email again, or use the Guest order tracking page.
How do I get invoices for several orders?
With an account, they're all listed under "Order history and details". Without an account, each order has its own link: use the Order tracking page for each one, or create an account to group them together.
Need help?
Unsure about an invoice, an amount, or your billing details? Email us at [email protected], quoting your order number.
